July 05, 2008
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Commentary
by David Zusman
Public service renewal has become a major priority of the federal government and many provincial governments. The interest in renewal is driven by a number of diverse but converging factors:
· Canadians expect increasingly higher levels of service from their governments and greater transparency. Consequently, the skills that are required to be an effective public servant have changed to respond to these new circumstances.
· To compound the renewal ch...
Information & Communication Technology
ICT is one of the chief tools used to achieve service transformation. While many of readers are ICT experts, most are not. We provide advice to both groups on how to manage ICT projects to get the most out of them, how to network with other agencies and levels of government, how to relate to private sector vendors. We share success stories from effective ICT transformations and the keys to their success.
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May 2007
Value your IT professionals by Michelle Berg Before they value the door
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March 2007
The Death of Deference and Beyond by Sandford Borins Transforming government and politics
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February 2007
The State and the Digital Farmer Sean Stephens The role of government in the High-Tech sector
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February 2007
Melding with our machines by Robert Parkins Life after osmosis with our computers
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January 2007
Commonwealth Connect by Tania Gessi and Devindra Ramnarine Bridging the digital divide
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December 2006
Business Communications by David Levy Converging on the future
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December 2006
Making the Grade by Joanna Baker and Andre Leclair The Service Canada College
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November 2006
Strategic Execution by Garry Koop The contribution of project management
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November 2006
Global Citizen Engagement by David Preston The draw of Habitat Jam
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October 2006
IT Shared Services by Paul Hession Advancing the IQTT concept
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October 2006
Mise en place de services partages de TI Auteur : Paul Hession |
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September 2006
Charge It by Cathryn Landreth Procurement cards net government savings
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September 2006
Procurement made cost-effective by Joanne Lynch The New Brunswick Opportunities Network
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June 2006
Shared Services by Glen Orsak |
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March 2006
Prosperity and Productivity Through Innovation by David Zussman Ideas from CanWin 2005
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February 2006
Shared Services by Andrew Graham Strategic pointers to avoid implementation fault lines
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February 2006
Getting Web-Savvier by Alex Langshur Canadian political parties make online progress
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December 2005
Let Managers Sleep by John Girard Resolving information anxiety
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December 2005
Minimizing the Risk of IT Project Failure by Duncan Card and Melissa Ross |
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October 2005
Accountability and Leadership in IT by Paul Crookall An interview with Denis Desautels
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October 2005
Centralizing Information Resources by David Kinsman A Transportation Safety Board of Canada project
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June 2005
Crisis Communications by John Rainford A federal blueprint
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February 2005
Combating Cybercrime by Jack Sebbag |
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February 2005
Measuring the Effects of Homeland Security by Steve Cooperman |
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October 2004
The Procurement Squeeze Play by David Swift Are small IT service providers being squeezed out of federal opportunities?
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October 2004
An IT Service Management Success Story by Tim Eryou and Roger Paris Implementing ITSM at INAC
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