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by David Zusman
Public service renewal has become a major priority of the federal government and many provincial governments. The interest in renewal is driven by a number of diverse but converging factors:
· Canadians expect increasingly higher levels of service from their governments and greater transparency. Consequently, the skills that are required to be an effective public servant have changed to respond to these new circumstances.
· To compound the renewal ch...
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Seamless Service
by Paul Crookall CIO Ron McKerlie on managing IT
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IT Shared Services
by Paul Hession Advancing the IQTT concept
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Mise en place de services partages de TI
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Leadership Talks
by Brent Filson When to put away the PowerPoint
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Leadership Competency
by Mary Margaret Powrie, George Sallay and Lynda Shepard The Ontario Public Service model
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Marketing in the Public Sector
by Harvey Schachter Phillip Kotler's latest reviewed
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Enhancing the Finance Function
by Andy Potter Supporting government modernization
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Humanizing Government
by Betty Healey Strategies for employees suffering compassion fatigue
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High-Trust Workplaces
by Graham Lowe Trust supports service excellence
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Red, White and Drunk All Over
by Paul Crookall Natalie MacLean on good wine
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Enterprise Transition
by David Zussman Moving to shared services
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