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CONTENTS

Issue 4, May 2006

May 2006
Management Excellence
by Paul Crookall
RCMP gain recognition with Balanced Scorecard

May 2006
La GRC et le tableau de bord prospectif
par Paul Crookall
Lexcellence grâce à un outil de gestion

May 2006
Sympathy for the Devil
by Michael Eastman
Oversight in accountability

May 2006
Strategic Priorities
by Paul Crookall
Federal CIO Jim Alexander

May 2006
Clarity Call
by Chris Thatcher
Louise Frechette on government reform

May 2006
Banking on a Leader
by Faith Farthing
Bob Normand on the ATB turnaround

May 2006
BEST Practices
by David Szwarc
Engaged employees improve services

May 2006
A is for Accountability
by Harvey Schachter
The essentials of accountability

May 2006
Procurement as policy instrument
by David Swift
Worthy cause or futile effort?

May 2006
Marketing Public Services
by Paul Crookall
An interview with Philip Kotler

May 2006
Theatre Revival
by Karen Harrison
Uncovering a gem


May 2006
Integrity Personified
by Ken Kernaghan
The life of Joe Galimberti