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by David Zusman
Public service renewal has become a major priority of the federal government and many provincial governments. The interest in renewal is driven by a number of diverse but converging factors:
· Canadians expect increasingly higher levels of service from their governments and greater transparency. Consequently, the skills that are required to be an effective public servant have changed to respond to these new circumstances.
· To compound the renewal ch...
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From Government Online to Service Transformation
by Paul Crookall
Interviews with CIO Helen McDonald and Elise Boisjoly
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Taking Care of Business
by Charles Vincent and Patrick Zhu
Improving quality of government service to business
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Ontario's Strategy
by Rose Langhout and Heather Hudson
Knowledge is power, sharing knowledge is more powerful
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e-Government
by Al Shaver
If we build it, will they use it?
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Building a Better Brand
by John Harrison
David Ulrich on the crisis in leadersship
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Easier Than ABC
by Rod MacPherson
Back-to-basics cost accounting
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IT Service Management
by Tim Eryou and Roger Paris
An ITSM success story
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The Procurement Squeeze Play
by David Swift
Small IT providers fight for federal procurement opportunities
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The Spa Experience
by William Staubi
The type A way to relax
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