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CONTENTS

Issue 5, October / November 2004

From Government Online to Service Transformation by Paul Crookall
Interviews with CIO Helen McDonald and Elise Boisjoly

Taking Care of Business by Charles Vincent and Patrick Zhu
Improving quality of government service to business

Ontario's Strategy by Rose Langhout and Heather Hudson
Knowledge is power, sharing knowledge is more powerful

e-Government by Al Shaver
If we build it, will they use it?

Building a Better Brand by John Harrison
David Ulrich on the crisis in leadersship

Easier Than ABC by Rod MacPherson
Back-to-basics cost accounting

IT Service Management by Tim Eryou and Roger Paris
An ITSM success story

The Procurement Squeeze Play by David Swift
Small IT providers fight for federal procurement opportunities

The Spa Experience by William Staubi
The type A way to relax