July 05, 2008
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Commentary
by David Zusman
Public service renewal has become a major priority of the federal government and many provincial governments. The interest in renewal is driven by a number of diverse but converging factors:
· Canadians expect increasingly higher levels of service from their governments and greater transparency. Consequently, the skills that are required to be an effective public servant have changed to respond to these new circumstances.
· To compound the renewal ch...
ON THE COVER:
Julian Nowicki, Secretary to Cabinet and Deputy Minister of Executive Council for Alberta, is leading an array of cross-ministry initiatives for focusing and coordinating the efforts of the Alberta Government in key policy and administrative areas.
Photography: Bill Brennan
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E-Government and Financial Management: Payment Processing
Al Shaver Almost seven years after the widespread adoption of the World Wide Web and the first burst of the Internet economy, payment processing is emerging as the beachhead for e-government - at all levels of government.
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John Dingwall
Alberta's Cross-Ministry Initiatives With its cross-ministry initiatives, Alberta has been at the forefront of horizontal management - and its program serves as a good example and case study. To see what Alberta is doing in this area, we spoke with Julian Nowicki, Alberta's Cabinet Secretary and Deputy Minister of the Executive Council. Full Story >>
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Protecting the Crown Jewels of Information
Andy Pridham If you owned a jewellery store, you would know just what you need to keep your valuables safe. You would also know exactly how much you could afford to spend on security before the investment in protection exceeded the worth of the valuables being protected.
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Drive-Thru Government? Toward Single-Window Service Delivery
Brent Marshall For the most part, the people we serve (our fellow citizens) can't tell you which level of government provides what service. The question of who is responsible for what is not always clear, and the only way to truly serve our people effectively is to offer them a single point of access for all government information, services, and programs - regardless of whether they emanate from the federal, provincial, regional, or local level. This is why we have embraced the concept of one-stop shopping or single-window service delivery.
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Working Horizontally across the Canadian Public Sector
Charles Vincent and Nicholas Prychodko Horizontal management. Joined-up government. Cross-agency collaboration. Across Canada and around the world, these and dozens of similar phrases are being used by public servants to describe a relatively recent reorientation of public service organizations. Full Story >>
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Succession Strategy at the NCC
Charles Vincent and Nicholas Prychodko Horizontal management. Joined-up government. Cross-agency collaboration. Across Canada and around the world, these and dozens of similar phrases are being used by public servants to describe a relatively recent reorientation of public service organizations.
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Feel the Vision and Overcome the Status Quo
Dan S. Cohen Despite the best efforts of talented people with inspired ideas, many public sector change initiatives fall victim to the shifting nature of the political landscape. At the federal level in Canada, senior executives move around often, giving them very limited windows of time in which to initiate and execute transformational efforts. In addition, the sheer size of many institutions breeds resistance as the change vision gets stuck - or intentionally diverted - within bureaucratic channels. As a result, inertia sets in and the status quo remains.
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Lowering the Barriers to Horizontal Management
David Wright In recent years, collaboration and partnerships have become a vitally important way for doing business - within governments, among governments, and between governments and outside organizations. Although the rhetoric of collaboration has outpaced reality, there has nevertheless been some real movement in this area.
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Building Resilience and Work-Life Balance for Today's Managers
Monique Dumont In the next few years, the Public Service will go through a major work force transition with a significant number of senior managers and Executives retiring. This will put tremendous strain on remaining and new managers. The results of a national survey on work-life conflict (conducted by Linda Duxbury at Carleton University and Chris Higgins from the University of Western Ontario) of 31, 700 employees from the private, public and non-for-profit sectors, show that managers are already overworked.
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