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Commentary

by David Zusman


Public service renewal has become a major priority of the federal government and many provincial governments. The interest in renewal is driven by a number of diverse but converging factors:
· Canadians expect increasingly higher levels of service from their governments and greater transparency. Consequently, the skills that are required to be an effective public servant have changed to respond to these new circumstances.
· To compound the renewal ch...

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ON THE COVER

Cover Public Service Commission of Canada (from left): Michelle Chartrand, Commissioner; Scott Serson, President; and Nurjehan Mawani, Commissioner.

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COMMUNICATING PENSION PLAN INFO
Phil Charko and Fraser Likely
The Federal Public Service Pension Plan has over 450,000 members. Approximately one half are pensioners; half are still active public servants. They are a diverse group, spread throughout Canada and around the world.
A BUSINESS VIEW OF GOL SERVICES
Athabasca University MBA Team
Programs and services for business  including the provision of relevant, timely, and useful information  are a key component of Government On Line (GOL). Indeed, such services constitute one of the three main gateways on the Canada site.
Interview: SERGE RAINVILLE, ADM/SMA The Leadership Network/ Le Reseau du leadership
By/par Paul Morisset
Created in 1998 to develop and support leadership in the federal Public Service, the Leadership Network (TLN) moved from the Privy Council Office to the Treasury Board Secretariat in April 2001. Since last October it has also had a new head: Assistant Deputy Minister Serge Rainville. To report on the current and future role of the Leadership Network, Canadian Government Executive (CGE) spoke with Mr. Rainville, formerly Assistant Deputy Minister, Systems Branch with Human Resources Development Canada.
CUSTOMER RELATIONSHIP MANAGEMENT
Chris Brennan
As governments adopt a more client-centred approach, as they improve the quality of their services, and as they move their services on-line, they  and the people they serve  have much to gain from greater use of Customer Relationship Management (CRM).
HOW TO MAKE YOUR VIDEO NEWS RELEASE A SUCCESS
David Eisenstadt and Patrick McCaully
Ask any broadcast news producer what they think of video news releases (VNRs) and they will shake their heads (and likely roll their eyes too). But perception is not reality and in the ever-expanding world of television news, with ever-shrinking resources, VNRÕs have found a 'niche.'
ONTARIO'S DRIVE CLEAN PROGRAM
Jim Maclean and Ed Gill
Most public-private partnerships are set up to build infrastructure or to provide an ÒuptakeÓ service to the public like clean water, waste collection, or social assistance. OntarioÕs Drive Clean program, however, is a successful example of a public-private partnership to deliver a regulatory program  one of the largest and most comprehensive vehicle emissions inspection and maintenance programs in North America.
SCOTT SERSON: HR MODERNIZATION  THE PSC PERSPECTIVE
John Dingwall
As the federal government's Task Force on the Modernization of Human Resources Management develops its recommendations, it is important to consider what the Public Service Commission (PSC) is currently doing to shape the new HR management system. Canadian Government Executive spoke with Scott Serson, the President of the PSC, concerning his perspective on HR modernization and the role that the PSC is playing in a changing system
CAPABILITY BASED PLANNING
Lynne McKenna and Lieutenant-Commander Doug McLean
Government agencies and departments are often called upon to deal with problems and threats which can be foreseen only in general terms. This is certainly true for the Department of National Defence (DND)  and with the war on terrorism, this is also the case for many other departments and agencies.
ADDING VALUE THROUGH KNOWLEDGE AND INFORMATION
Paul Hession
Success in today's global, interconnected economy springs from the fast and efficient exchange of information and knowledge. Increasingly, organizations add value through the outcomes which they create through information management and knowledge-based activities. Full story
INNOVATION, RESOURCEFULNESS, AND GOVERNANCE
Ruth Hubbard
Making something out of nothing  people getting together to solve real problems with their own resourcefulness but with few if any other resources  is a crucial building block for governance in a democratic society, but is often not recognized as such.