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by David Zusman
Public service renewal has become a major priority of the federal government and many provincial governments. The interest in renewal is driven by a number of diverse but converging factors:
· Canadians expect increasingly higher levels of service from their governments and greater transparency. Consequently, the skills that are required to be an effective public servant have changed to respond to these new circumstances.
· To compound the renewal ch...
Michelle d'Auray is the Chief Information Officer of the Government of Canada. Previously, she served as the Executive Director of Industry Canada's Task Force on Electronic Commerce.
Photography: Martin Lipman - martin.lipman@gripandgrinphoto.com

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